Refund Policy
Transparent and just reimbursement policies for your assurance
Overview
We understand that plans can shift at ThistleWoodPark and we are committed to implementing refund policies that are both equitable and explicit. This document provides the criteria under which refunds may be granted for our yacht rental services.
Before you reserve a yacht, we urge you to peruse this policy. Acceptance and adherence to these refund terms is implied when you make a reservation with ThistleWoodPark.
Standard Cancellation and Refund Schedule
More than 72 Hours Prior to Charter
Refund Eligibility: Complete refund excluding processing charges
Transaction Timing: 5-7 business days
Handling Charge: €50 for credit card payments
Prerequisites: Must be formally requested either via electronic mail or telephone
24-72 Hours Prior to Charter
Refund Eligibility: Half of the total charter expense
Transaction Timing: 7-10 business days
Handling Charge: €25 subtracted from the refunded amount
Prerequisites: Cancellation must be justifiable; administrative expenses will be incurred
Less than 24 Hours Prior to Charter
Refund Eligibility: No reimbursement is offered
Exceptional Case: Consideration may be given to emergencies
Alternative: Charter credit might be furnished at the discretion of management
Prerequisites: Emergency situations must be substantiated by supporting documents
Adverse Weather Cancellations
Our Pledge On Weather Conditions
The safety of our customers is paramount. Should our licensed captain judge the weather conditions to be too hazardous for the voyage, the following options are made available:
- Full Reimbursement: A complete refund is offered if rescheduling isn't an option
- Reschedule: You may reschedule your charter to another available date at no extra cost
- Charter Credit: A voucher valid for one year from the original charter date can be issued
Procedure for Evaluating Weather
To evaluate weather suitability, we consider:
- Analyzing wind speed and direction
- Assessing wave height and sea conditions
- Checking forecasts of visibility and precipitation
- Reviewing Coast Guard advisories and warnings
- Evaluating the certified captain's safety assessment
Timing for Decision: Assertion of weather-based cancellations occurs not later than 4 hours before the planned departure time.
Refunds Following Medical Urgencies
Unforeseen Medical Situations
We are sympathetic to the occurrence of unforeseen health emergencies. Special considerations may be allotted for:
- Sudden illness or accident demanding hospital admission
- Passing of a member of the immediate family
- Urgent military assignments or recall
- Obligatory jury service or legal summons
- Natural catastrophes impacting transportation
Documents Required
To facilitate a request under medical grounds, please provide:
- A medical certificate or documentation from the hospital
- A death certificate where relevant
- Formal military directives
- A court order or notice for jury duty
- Public statements or alerts regarding travel
Procedure: Emergency repayment requests are processed within 3-5 business days upon submission of the necessary documents.
Cancellations Due To Operational Issues
Technical Malfunctions
In the event of mechanical failure with the assigned vessel that cannot be resolved promptly:
- Substitute Yacht: We will try to provide a comparable alternative yacht
- Complete Reimbursement: Provided if an equivalent yacht is unavailable
- Proportional Reimbursement: Offered if the alternative yacht has a different rate
- Compensation: Possible compensatory offers for any inconveniences caused
Lack of Available Crew
In rare instances where there's an unexpected lack of certified crew:
- A replacement crew will be looked for where possible
- A complete refund will be processed if the charter cannot proceed
- Options to reschedule at no extra charge
Reimbursement Process
Refund Method
Refunded amounts will be returned using the original payment method:
- For Credit Card Payments: 5-7 business days
- For Bank Transfers: 7-10 business days
- For Cash/Cheque Payments: 3-5 business days
Fees for Processing
Credit Card Transactions
A €50 fee for cancellations occurring more than 72 hours prior
Bank Transfer Transactions
A €25 fee applies to all bank transfer refunds
International Transactions
Additional fees might be applicable for international refunds
Issuance of Charter Credit
Scenarios for Credit Issuance
Charter credits can be offered as an alternative to repayment under certain conditions:
- Late notice of cancellation (less than 24 hours before)
- Cancellations due to unfavorable weather
- Voluntary requests to reschedule
- Interruptions in operation
Terms for Credit
- Effective Period: Valid for 12 months from the date of issuance
- Transfer Restrictions: Cannot be reassigned to others
- Value: Reflects the full cost of the charter (exempt from processing fees)
- Utilization: Applicable to any available future charters
- Expiry: Extensions beyond the 12-month period are not offered
Reimbursements for Partial Services
Interruptions in Service
If the yacht rental experience is interrupted or ends prematurely due circumstances we're accountable for:
- Refunds calculated proportionally based on the unutilized time
- A voucher for a future charter of equivalent value
- Offers of complimentary services or upgrades
Interruptions Caused by Guests
If a yacht rental is concluded ahead of schedule due to misconduct from guests or safety breaches:
- No refunds will be provided for the time unutilized
- Full payment of the charter must be settled
- Extra fees may be imposed dependent upon the specific situation
Conflict Resolution
If there is disagreement over a refund decision, one may:
- Request a secondary assessment by our leadership team
- Submit supplementary documents or proof
- Look for a solution via consumer protection entities
- Explore remedies prescribed by the pertinent legal provisions
Initiating a Refund Request
Step 1: Reach Out
Commence your refund request through:
- Email: [email protected]
- Phone: +30 210 987 6543
- By visiting us directly at our dockside facility
Step 2: Offer Details
Ensure the following details are included in your request:
- The confirmation code for your reservation
- Date and timing of your yacht booking
- The reason behind the cancellation
- Associated evidential documents (where needed)
- Your preferred mode of reimbursement
Step 3: Consideration and Execution
Our staff will acknowledge your application within one day, examine it in light of this policy, provide our verdict within two days, and if approved, proceed with the refund within the previously mentioned periods.
Notable Remarks
- All petitions for reimbursement need to be submitted in a written format
- All reimbursements will be conducted in €, no matter the tender used initially
- Acquisition of travel insurance is strongly advised
- This policy may be amended given a thirty-day advisory
- Refunds are subject to the relevant tax laws and regulations
Get In Touch
For queries or the submission of a refund claim:
Refunds Division
ThistleWoodPark Marine Services Ltd.
Marina Point
Athens 175 61
Greece
Phone: +30 210 987 6543
Email: [email protected]
Hours of Operation: Monday–Friday, 9:00 AM – 5:00 PM